TERMS OF SALES
Object
These general conditions of sale apply to any order placed from the website www.leadernothnigelse.com [hereinafter "the Site"].
The Site is operated on behalf of LEADER, a single-person simplified joint stock company with SIRET number 804 967776, whose registered office is located at 3 Allée Christophe Colomb, 44210 PORNIC (hereinafter referred to as “LEADER”).
The possibility of ordering products available on the Site (hereinafter the "Products") is reserved for individuals, that is to say consumers who act for purposes that do not fall within the scope of their professional activity [hereinafter “the Client (s)”]. Professional customers wishing to order products can contact us at +33 (0) 1 73 63 81 34 or by email at contact@leadernothingelse.com
LEADER reserves the right to adapt or modify these general conditions of sale at any time. The general conditions of sale applicable to an order are those published on the Site on the date of registration of the order.
Access to the Site
The Customer is personally responsible for setting up the IT and telecommunications resources allowing him access to the Site. The Customer is responsible for the telecommunications costs when accessing the Internet and using the Site.
Orders are made exclusively on the Site.
To order from the Site, the Customer must create an account. The account is created during the first order as detailed in the article. When the account creation is validated, the Customer will receive by email a confirmation of his registration and his personal identifiers. The Customer will then be able to access his account on the Site and place an order using his login details.
Products
The Products offered on the Site comply with current French legislation and the standards applicable in France.
In accordance with the provisions of Article L.111-1 of the Consumer Code, the Customer may first find out on the Site of the essential characteristics of the Product (s) he wishes to order.
Product availability
The offers presented on the Site are valid while stocks last. The Customer is informed about the availability of the Product by the words "delivery scheduled between" date "and" date "" or "being replenished" located below the "Add to cart" icon.
No information will be communicated concerning a period of availability of a Product no longer in stock.
LEADER special offer
Please note, our special offers are only valid on our online store, while stocks last and for a limited period.
Products "offered" or benefiting from a reduction MUST be added to the same basket as the product giving access to the offer.
The products offered or benefiting from a special discount are indicated in the offer. Be sure to select the correct product reference when ordering.
Prices and transport costs
6.1 The prices displayed on the Site are expressed in euros and include all taxes.
6.2 The applicable price is that displayed at the time of the order. The selling prices of the Products can be modified by LEADER at any time but LEADER undertakes to apply the prices in force when the order is placed, subject to the availability of the Products on that date.
6.3 The Eco-Participation is included in the selling price of the Product ordered.
6.4 Notwithstanding the foregoing, if LEADER discovers an error in the price of the Products subject to the order, LEADER reserves the right to cancel the order and invite the Customer to place a new order for the Products at the correct price. If LEADER cannot contact the Customer, it will treat their order as canceled. In these circumstances, if payment has already been made, the Customer will benefit from a refund of his order canceled by LEADER.
Orders
When placing the order, the Customer guarantees to have full legal capacity to adhere to the conditions of sale.
The Customer accesses the Products offer from the home page by clicking on one of the tabs offered.
TO BE CONFIRMED FROM HERE
BASKET
The Customer selects the Products he wishes to order by clicking on the "Add to cart" icon. The Customer is then automatically directed to the page summarizing the contents of the basket. The Customer can then either continue shopping by clicking on the "Continue shopping" icon or order by clicking on the "Order" icon and be directed to the next step.
The Customer can also display the contents of his basket at any time by clicking on the icon at the top right representing a shopping cart.
LOGIN
The Customer must enter his identifiers communicated when creating his account.
If this is the Customer's first order, he must click on the "create an account" icon. After filling in the requested information, the Client clicks on "No account?" Create one ”.
A confirmation email will then be sent to the Customer
BILLING
The Customer provides the requested information concerning the billing address and the payment method. The billing address must be the same as the one attached to the payment card used to place the order.
In addition, the Customer enters the promotional code if he has such a code.
Then the Customer clicks on the "continue" icon.
SHIPPING
The delivery address is automatically entered by the site. The customer has the option of having it delivered to an address different from the billing address by modifying the data appearing on the screen.
LAST CHECK
The following page summarizes the Products appearing in the Customer's basket, their price including all taxes, the total amount of the order.
The Customer then checks the conditions of his order. If an error in entering data has been made, the Customer can either abandon his order by returning to the previous pages or by closing the current session of the Site, or modify the content of his order by entering a new order. data.
The Customer, having checked the box by which he indicates that he fully accepts the terms of these conditions of sale, can then confirm his order by clicking on the "Place order" icon.
PAYMENT
The customer enters his bank details required for payment and definitively confirms his order by clicking on the "send" icon.
From the moment the Customer has registered his order by clicking on the “confirm” icon, he is deemed to have accepted without reservation the present conditions of sale, the prices and quantities of the Products ordered, the transport costs and the amount of eco-participation.
The following page confirms the order by indicating an order number. An email confirming the order and containing the same information will also be sent to the Customer. LEADER recommends that the Customer keep this information in a paper or computer document.
The sale will not be considered final until the Customer has sent the confirmation of the order by LEADER and the full price has been collected.
The data recorded by LEADER constitutes proof of the nature, content and date of the order. These data are archived by LEADER. The Customer can view this data on the Site by clicking on the "My account" icon on the home page and then on the "Orders" icon.
LEADER reserves the right to refuse an order in the event of non-availability of the Product, the impossibility of withdrawing the amount of the order from the Bank Account, or in the event that the price displayed on the Site at the date of the order would have been vitiated by a material error.
In the event of refusal of an order or in the event that it is impossible to process it for any reason whatsoever, LEADER undertakes to reimburse as soon as possible (and at the latest within 30 days of reporting to LEADER of the chargeable event. ) the Customer whose Bank Account has been withdrawn by virtue of article 8 of these general conditions of sale.
Payment
8.1 Payment is made when ordering, by credit card. The bank cards which are accepted are indicated on the Site when the order is placed.
8.2 By providing their bank details, the Customer accepts in advance and unconditionally that LEADER will proceed with the secure transaction. The Customer therefore authorizes his bank to debit his current account from the records or statements sent by the LEADER company or by any company designated by LEADER, even in the absence of signed invoices by the account holder.
8.3 The invoice for the order will be sent in a subsequent email confirming the final acceptance of the order by LEADER. Invoices will be sent to the Customer in electronic format (PDF) and must be kept by the Customer.
Delivery
Deliveries are made all over Europe. Depending on the country of delivery, additional shipping costs may apply.
Delivery costs are free except in the case mentioned above.
Delivery is made to the address indicated by the Customer and according to the method chosen by LEADER according to the gross weight of the order. In the event of a Customer's error in the wording of the delivery details, LEADER cannot be held responsible for the failure to deliver and its possible consequences.
Orders with a gross weight of less than 15 kg are delivered by DPD. A follow-up to the delivery address will be indicated by the Customer when ordering.
Orders whose gross weight is greater than or equal to 15 kg are delivered by one of the following LEADER service providers: DPD, UPS, Schenker, Legendre (hereinafter the Carrier). In the event of the recipient's absence, a transit advice note is submitted by the Carrier. This document allows the recipient to contact the Carrier by telephone to set up a delivery appointment (the place of delivery cannot be different from that specified when ordering) or to come and collect his order at the Carrier's agency. In the event that delivery does not take place within the 15-day period following the delivery notice, the package will be returned to LEADER who will automatically reimburse the order. If the Customer wishes to maintain his order, he must re-enter his order on the Site. DELIVERIES ARE ALL MADE AT THE "BOTTOM OF THE BUILDING". IN ANY CASE, NO INSTALLATION OF THE PRODUCTS WILL BE CARRIED OUT.
Delivery times are 8 working days maximum from the order when the product is available.
Complaints for non-delivery will not be processed until the period of 8 days from the order has elapsed.
As the products are sometimes stored in different warehouses, it is therefore possible to receive your order in several packages.
THE CUSTOMER IS REQUIRED TO CHECK THE PHYSICAL STATE AND THE CONTENT OF THE DELIVERY PACKAGE (s), IN THE PRESENCE OF THE CARRIER, BEFORE SIGNING THE DELIVERY ORDER. THE CUSTOMER IS REQUIRED TO RETURN TO THE CARRIER THE PRODUCTS THAT ARE NOT IN CONFORMITY TO ITS ORDER OR IN POOR PHYSICAL CONDITION AND TO MAKE THE NECESSARY RESERVATIONS ON THE TRANSPORT RECEIPT.
IN THE EVENT OF THE CARRIER OPPOSES THIS CHECK, THE CUSTOMER MUST REFUSE THE PARCEL (s) AND MAKE A CLAIM FOR “PARCEL REFUSED” BY CALLING CUSTOMER SERVICE AT THE FOLLOWING NUMBER: +33 (0) 1 73 63 81 34 ( number not surcharged, variable cost depending on operator), at the following times:
- Monday to Friday from 9:30 a.m. to 12:00 p.m. and from 2:00 p.m. to 6:00 p.m.
The mention on the transport receipt "Subject to unpacking" is not considered as being able to subsequently allow the Customer to dispute the conformity of the Product (s) delivered.
In the event that the Customer has any doubts of any kind whatsoever about the condition of the packaging or the Products contained by the packaging (visible damage, scratches, shocks, etc.), he must refuse them. Whether or not he refuses delivery, the Customer must indicate on the Transport Receipt all his reservations, specifying the nature of the damage (damage, missing) and the reference of the damaged or missing Product. Reservations that do not provide the details requested above will not be taken into account. AFTER THE SIGNATURE OF THE DELIVERY RECEIPT, THE CUSTOMER CAN NO LONGER REPORT ANY NEW DAMAGES OR MISSING.
If necessary, the Customer will inform LEADER of his refusal of delivery by following the procedure provided for in the CLAIMS article.
Withdrawal
10.1 The Customer has a right of withdrawal for a period of 14 clear days from receipt of the Products. When this period expires on a Saturday, a Sunday or a public holiday, it is extended until the next working day. The Customer does not have to justify his withdrawal.
To exercise the right of withdrawal, the Customer must notify his decision to withdraw by means of an unambiguous declaration. The Customer may use the standard withdrawal form, in the Annex to these general conditions, by printing it and sending it to the address indicated on this Form.
10.2 The Products, to be able to be returned, must be complete and in their original packaging. In addition, blister packs containing software and recording media should not be unsealed. Products that have been returned to LEADER although not respecting these conditions will be refused and will remain available to the Customer at the carrier.
10.3 Before any return of Products to LEADER, the Customer must obtain a “Return slip” by contacting CUSTOMER service. The "Return slip" will be sent to the Customer at his e-mail address in the form of a PDF to be printed. This return slip will indicate the procedure to be followed to return the Product (carrier to contact, etc.). The respect of the procedure by the Customer is imperative.
10.4 The return of the Products must take place within 8 days from the date of receipt of the "Return slip". Any return made after this deadline will not be taken into account. The "Return slip" must be attached to the returned Products. The Products are returned at the risk and peril of the Customer to the address indicated on the "Return slip". No return can be received at LEADER headquarters; Products that have been sent by the Customer to LEADER's head office will be refused and will remain available to the Customer at the Carrier.
10.5 In case of return of a Product in accordance with the above conditions, the Customer is reimbursed for the price of this Product. The cost of returning the order is only reimbursed in the event of a return of the entire order. LEADER undertakes to reimburse the Customer within fourteen days of receipt of the withdrawal request, subject to receipt of the Product by LEADER within the aforementioned period.
Product return
In the event of return of a Product in accordance with the conditions described above, the Customer will be reimbursed for all sums paid as soon as possible and at the latest within thirty days following the date on which this right was exercised, under reserves that the reasons given for this return comply with these conditions of sale and that the stipulations in article 9 are respected.
Guarantee
12.1 In addition to the legal guarantees provided for in articles 1641 et seq. Of the Civil Code * as well as in article 2232 of the Civil Code and in articles L.211-1 et seq. Of the Consumer Code **, LEADER offers, for the Products finishes presented on the Site, a two-year warranty, parts and labor from the purchase of the Product by the Customer. For Accessories essential for the proper functioning of a product (Products present in the e-Access tab of the Site), the warranty is two years parts and labor from the purchase by the Customer except in cases stipulated on the Site. If in doubt, do not hesitate to refer to the Guarantee Certificate, which accompanies the products.
The effective date of the warranty is that shown on the invoice.
Article L.211-16 of the Consumer Code: "When the buyer asks the seller, during the course of the commercial guarantee granted to him during the acquisition or repair of movable property, a discount in the condition covered by the warranty, any downtime of at least seven days is added to the duration of the warranty that remained to run. This period runs from the buyer's request for intervention or the provision for repair of the property in question, if this provision is subsequent to the request for intervention ".
Spare parts are available for a minimum period of five years from the date of the first marketing of the Product concerned.
12.2 The warranty does not apply to damage caused in the following cases:
Warranty limits:
- The warranty only applies to the first owner and is not transferable on resale
- The guarantee only applies for use under normal conditions of use (excluding rental or any other professional use) and does not cover damage resulting from misuse, non-compliance with precautions for use or of an accident.
- The warranty does not cover damage caused by repairs carried out by an unauthorized technician or resulting from poor maintenance.
- Modifying a component of the product (frame and / or part, including paint, charger) may cause serious injury, fire and void the warranty.
- The warranty does not cover damage to parts showing visible signs of impact.
Cancellation of the guarantee:
The instructions for use, maintenance, adjustments, as well as all other instructions in the user manual have not been followed;
Modifications or transformations have been made to the product by the user or by unauthorized technicians without the prior written consent of WEMOOVE;
Parts of the product have been replaced by parts of another brand;
Any repairs have been carried out by an unauthorized technician.
The guarantee is refused:
The instructions for use, maintenance, adjustments, as well as all other instructions in the user manual have not been followed;
Modifications or transformations have been made to the product by the user or by unauthorized technicians without the prior written consent of WEMOOVE;
Parts of the product have been replaced by parts of another brand;
Any repairs have been carried out by an unauthorized technician.
The guarantee is refused:
If the problem is due to a cause unrelated to the quality of the product (accident, shock, fall, bad weather, etc.);
For the wearing parts listed above and replacement labor;
For everything that falls within the scope of the interview;
For abnormal use outside of normal conditions of use, even temporary;
For bad settings;
For professional, rental or collective use;
In the event of the impact of external elements or agents (natural disaster, fire, humidity);
In the event of use in a manner that does not comply with technical and safety standards;
If a use other than that provided for by the standard for the product concerned has been carried out;
In the event of paint wear and product degradation due to impacts, falls and / or accidents.
In all these cases, the repair is the responsibility of the Customer.
To find this exhaustive list of cases of warranty exemption, simply refer to the Warranty Certificate supplied with the products.
12.3 The Accessories, in order to benefit from the warranty, must be returned at the expense and risk of the Customer to one of the technical stations approved by LEADER, accompanied by a copy of the sales invoice. The list of these technical stations (repair centers) will be indicated by LEADER after opening a technical assistance file to the following e-mail address: service@wemoove.tech. No Product may be returned to LEADER headquarters without authorization. Products that are sent by the Customer to LEADER's headquarters without authorization will be refused and will remain available to the Customer at the Carrier.
Screen repairs can be done at home, after opening an assistance case at the email address service@wemoove.tech and after diagnosis and acceptance by the LEADER after-sales service team. For convenience, the Customer may have to repackage his screen in its original box so that LEADER can have the product repatriated to a repair center (list of repair centers available on request).
12.4 If LEADER covers repair costs, LEADER pays the costs directly to the approved technical station. Sending the Products repaired by the approved technical station to the Customer is done at the Customer's own risk. As part of a home intervention and in the event that the product cannot be repaired, the product will be taken to a technical station for further analysis and will be returned once repaired to the Customer.
* Article 1641 of the Civil Code: "The seller is bound by the guarantee due to hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer does not 'would not have acquired, or would have given only a lower price, if he had known them';
Paragraph 1 of Article 1648 of the Civil Code: "The action resulting from latent defects must be brought by the purchaser, within two years, from the discovery of the defect. "
** Article L. 211-4 of the Consumer Code: “The seller is required to deliver goods in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when it has been charged to it by the contract or has been carried out under its responsibility ";
Article L. 211-5 of the Consumer Code: “To comply with the contract, the goods must:
Be suitable for the use usually expected of a similar good and if applicable; - correspond to the description given by the seller and have the qualities that he presented to the buyer in the form of a sample or model; - have the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
Or have the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted ";
Article L. 211-12 of the Consumer Code: "Action resulting from lack of conformity lapses two years after delivery of the goods";
Environment
13.1 Pursuant to articles R543-172 to R543-206 of the Environmental Code on electrical and electronic equipment (“EEE”), WEMOOVE hereby informs the Customer of the potential effects on the environment and human health of the presence of hazardous substances in EEE
13.2 The Customer must not throw the product in the household waste bins with other unsorted municipal waste, but use the selective collection points made available to him for the treatment of waste from E.E.E.
13.3 In accordance with articles R543-172 to R543-206 of the Environmental Code on electrical and electronic equipment ("EEE")
- either go to the site http://www.icijerecycle.org/ published by Eco-Systèmes, an eco-organization approved by the public authorities for the collection and treatment of household electrical and electronic equipment (WEEE), and drop off the used equipment at the nearby drop-off points indicated on said site,
- or, for equipment> 15 kgs, ask WEMOOVE to take back the used E.E.E. free of charge when purchasing a Product:
- Standard delivery + material recovery with the following restriction: for a device delivered, only one used device can be taken back, said devices must be of an equivalent type or perform the same function. Returned devices must be available for collection at the time of delivery, that is to say lowered at the foot of the building.
Responsibility
Under no circumstances can LEADER be held responsible for any non-performance attributable either to the Customer, or due to a third party, or in the event of force majeure.
Pre-sales information
For any questions, pre-sales information or concerning the status of the order, the Customer can contact the following number: +33 (0) 1 73 63 81 34 (number not surcharged, variable cost depending on operator), at the following times: Monday to Friday from 9:30 a.m. to 12:00 p.m. and from 2:00 p.m. to 6:00 p.m.
Complaints
For any complaint or information concerning after-sales service, the Customer can contact the following number: +33 (0) 1 75 84 61 98 (non-surcharged number, variable cost according to operator), at the following times: Monday to Friday 9:30 a.m. at 12:00 p.m. and from 2:00 p.m. to 6:00 p.m. Complaints can also be made by email: service@leadernothingelse.com
Computing and Freedom
17.1 In accordance with Law No. 78-17 of January 6, 1978 amended in 2004, the processing of personal information provided to LEADER by the Customer when using the Site has been declared to the National Commission. of Computing and Freedoms.
17.2 The Customer has the right to access and rectify information concerning him, which he can exercise on simple written request to the following postal address:
LEADER
18 rue de la Promenade
92600 Ansières sur Seine
Likewise, the Customer may also for legitimate reasons oppose the processing of data concerning him.
Evidence
By express agreement, electronic communications are considered by LEADER and by the Customer as having a probative value equivalent to that of written documents.
Applicable law and competent courts
THE PRESENT GENERAL CONDITIONS OF SALE ARE GOVERNED BY FRENCH LAW. ANY DISPUTE ARISING FROM THEIR APPLICATION IS THE EXCLUSIVE COMPETENCE OF THE FRENCH COURTS.
Annex: Standard withdrawal form
(Please complete and return this form only if you wish to exercise your right of withdrawal and before the expiry of the period of 14 days from receipt of the Product).
For the attention of LEADER - 3 Allée Christophe Colomb - 44210 Pornic
I, the undersigned (name and surname), residing at the following address xxxxx, hereby notify my withdrawal from the contract for the sale of the Product By LEADER below:
Product Description / Reference:
Order number :
Date of receipt of the Product:
—- END Terms of sales —-