SUPPORT

After-sales conditions

Guaranteed Information:

•  Warranty period: 2 years * parts, labor
• Availability of spare parts: 2 years minimum

The guarantee applies after the return procedure to our workshops at Leader's expense.

After-sales service carried out by the LEADER company in its own workshop.

* The guarantee does not apply in case ：

• of use not in accordance with the instructions for use
• failure resulting from improper installation or from an external cause
• non-standard marking or burning of the slab
• breakage

Free workshop return:

Operating mode, the consumer or the distributor contacts LEADER which diagnoses the reported problem. If the product is down, LEADER will validate an intervention.

The request for assistance must include this information:

• Full contact details of the consumer (last name, first name, address, mobile phone)
• Product references (model, serial number, date of purchase)
• Information relating to the intervention (reference of the intervention, description of the fault)
• Photos or videos to view and understand the failure

Upon receipt of the intervention request, LEADER will call the consumer within 48 hours to agree to take back the product for repair. The recovery will be carried out within 7 days maximum following this call.

LEADER asks the consumer to repackage his screen in its original box in order to be able to schedule a removal by carrier.

Back to workshop :

Procedure: the consumer must drop off * himself or send his product directly to the address of the LEADER repair shop indicated by LEADER.

Note: The cost of returning the repaired product is the responsibility of LEADER (if the product is under warranty).

To note that :

* You must make sure that your product is properly packaged, ideally in its original packaging. Otherwise, your product may suffer damage during transport and be refused upon delivery.

For any technical questions relating to our products, do not hesitate to contact our support service, who will take care of your request as soon as possible:

Email: contact@leadernothingelse.com